Account ID check (KYC)
A full ID check is required before every cash-out. It protects your account and keeps the platform in line with anti-money-laundering rules. You can top up and play while verification is pending.
What you need
Photo ID
A passport, ID card or driving licence. Both sides where relevant, with all four corners visible.
Selfie with your ID
A clear photo of you holding the same document next to your face.
Proof of address
A bank statement or utility bill from the last three months showing your name and address.
Proof of payment
If asked, a screenshot or photo of the card (middle digits hidden) or e-wallet you used. The name must match your account.
How verification works
- Send your documentsUpload them in your profile or pass them to live chat. Use your registered email address when you write to support.
- We review themMost documents are checked quickly; accounts with pending verification wait longer for payouts.
- You are verifiedOnce approved, cash-out requests go into the normal review within 2 working days.
Tips for a smooth check
- Make sure the name matches on every document and on your account.
- Use a valid, undamaged document that is fully visible — all four corners in the photo.
- Proof of address must be less than three months old.
- Payments in and out must use a method in your own name.
- Forgot your password? Use the reset link on the login page; it goes to your registered email — the same address that self-exclusion and account closure require.